FAQ

Release dates

I make 3-4 different soaps per release. I will reveal new soaps once per month. What you see on my social media is usually freshly made soap, which takes 4-6 weeks to cure. Each release will be outlined before release on what bars will be included and available, if there's something you have your eye on feel free to ask when it will be available.

I sometimes revisit ideas and recreate soaps. So if you missed something you really loved, let me know! I might bring it to a future release.

Sending, Packaging and Delivery

Your soaps will be packaged with a label and shrink wrap packaging. The bars are well padded with either a satchel or recyclable box with filler and tissue paper. I will endeavour to use recyclable packaging and environmentally friendly packaging where possible. I use Sendle for your delivery, you will receive an email with tracking information as soon as payment has been processed. Orders will be processed and packaged 1-2 days after order date.

Why are you all sold out?

I have one release per month. I sell out fast so you absolutely need to be on time! I announce over my social media when my collections drop. Be there or be square!

Cancellations/refunds/returns

Due to the nature of soap, I do not accept refunds or returns. Soap is an intimate, sanitary product that I cannot resell once it leaves Soapaholic Soaps HQ. Cancellations will not be accepted after the order has been shipped. Refunds will not be given for change of mind. Refunds will not be given for allergies or reactions. I state every ingredient clearly on the label, please be sure to read correctly and proceed as needed :)

If items arrive damaged, incorrect or any other not-so-good stuff, please reach out so I can try to rectify the situation! Always here to help and make sure you're happy with your soapy goodies!